Most frequently asked questions.    
     
     
         
         
                         
                 
        1. What is marzipan?      
        2. Can you help me choose a product?      
        3. How can I find what I am looking for?      
        4. How do I place an order?      
        5. How much does postage & packaging cost?      
          6. Can I send a personalized gift message with my order?      
        7. Can I place an order & have it delivered to a different address?      
        8. When will my order be sent?      
          9. Do you accept international orders?      
        10. How long will it take before I receive my marzipan?      
          11. How will my marzipan travel?      
        12. What methods of payment do you accept?      
        13. Are my credit card details secure?      
        14. What about privacy?      
          15. Can I keep track of my order?      
        16. Do you take orders for weddings & corporate events?      
        17. Are you open all year?      
          18. How do I contact you?      
        19. How long will the marzipan last?      
          20. How do I store the marzipan?      
                 
          1. What is marzipan?

Marzipan is a paste made with ground almonds and sugar. It can be moulded into almost any shape you want, the shape is then sculpted and painted. The result is an edible decorative item.

     
             
             
             
             
             
  Marzipan          
  book   2. Can you help me choose a product?

You can browse our catalog pages, visit our Customer Reviews page or have a look at our customer's Top 10 favourites.

     
           
           
           
             
      3. How can I find what I am looking for?

You can use our search facility in our catalog. You will be required to enter the keywords of the product you are looking for. If we do not have the product you are looking for please write to us at info@marzipanworld.com and we will do our best to help you.

     
           
           
           
           
           
             
      4. How do I place an order?

Browse our catalog and add to the shopping cart the marzipan you would like to buy. Then click the checkout button, select your shipping destination, you will then be asked to fill in your address details. You will be forwarded to our secure payment provider where you insert your credit card details. A success page will confirm your order.

     
           
           
           
           
           
             
      5. How much does postage & packaging cost?

We have included all packaging costs in the postage. Postage is calculated automatically by the weight of your order. Please click here to view our postage rates.

     
           
           
           
             
      6. Can I send a personalized gift message with my order?

Yes, and it is free! Once you have proceeded to checkout you will find "Please type your gift message here". Your personal message will be sent with your order.

     
           
           
           
             
      7. Can I place an order & have it delivered to a different address?

Yes. After you proceed to checkout and fill in your personal address details you will be asked if you want to deliver the order to a different address. If you choose this option you will be forwarded to a new page where you can insert the delivery address.

     
           
           
           
           
             
      8. When will my order be sent?

Once we receive your order the marzipan will be produced and sent out to you within 48 hours.

     
           
           
             
      9. Do you accept international orders?

Yes, we deliver worldwide.

     
           
           
             
      10. How long will it take before I receive my marzipan?

Our marzipan will stay fresh for over four months, we recommend that you place your as soon as possible to avoid postal delays.Our marzipan is estimated delivery is usually within 3-7 working days to the UK, 3-7 working days to Western Europe and 5-10 working days to the rest of the world (Air Mail delivery).

     
           
           
           
           
           
             
      11. How will my marzipan travel?

We take great care in packaging our marzipan so that it is delivered to you in perfect condition. Should you discover any problem with the marzipan upon delivery please contact us at support@marzipanworld.com

     
           
           
           
             
      12. What methods of payment do you accept?

We accept Visa, MasterCard, Maestro, Visa Delta, JCB and American Express. We will also accept cheques denominated in pounds sterling and drawn on a UK bank.

     
           
           
           
             
      13. Are my credit card details secure?

Yes. Credit card transactions are processed through WorldPay. They use Thawte 2048 bit encryption systems and the browser 128 Bit SSL. For more information visit security or www.worldpay.com

     
           
           
           
           
             
      14. What about privacy?

Marzipanworld is committed to protecting your privacy, we do not sell, trade, rent or pass your personal information to others. For more information visit our Privacy page.

     
           
           
           
             
      15. Can I keep track of my order?

Yes. To check the status of your order write to us at orders@marzipanworld.com including your name and order number.

     
           
           
           
             
      16. Do you take orders for weddings & corporate events?

Yes. For special orders visit our Special Occasions page where you can find information on discounts and how to customize your order.

     
           
           
           
             
      17. Are you open all year?

Yes. 7 days a week 24 hours a day!!

     
           
           
             
      18. How do I contact you?

For anything that you would like to know write to us at info@marzipanworld.com

     
           
           
             
      19. How long will the marzipan last?

At marzipanworld we hold no stock. Your marzipan is made only after we receive your order ensuring that the marzipan arrives to you as fresh as possible. The marzipan will than stay fresh for four months after which it will still be edible but will be slightly harder.

     
           
           
           
           
             
      20. How do I store the marzipan?

The best way to store the marzipan is to keep it in a cool dry place. The marzipan should not be frozen or refrigerated.

     
           
           
           
             
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