| About Us Marzipanworld is based in the UK & Italy and trades worldwide. All our products are hand made.At Marzipanworld we are constantly working towards extending and improving our product range. If you are looking for a particular product but are unable to find it or if you have any suggestions please e-mail us at info@marzipanworld.com and we will do our best to meet your needs. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.If you want your purchase to be delivered to an address different than the cardholders, please tick the "alternative" box that will appear at the bottom of the billing address form, you will be asked to enter new delivery details.We accept credit card payments, our transactions are processed in GBP (pounds sterling). If you are shopping from outside the UK, upon placing your order the credit card company will convert the amount into your own currency. We accept Visa, Mastercard, Maestro, Switch, Visa Delta, American Express & JCB.Customised products cannot be returned.We make every attempt to describe our products as accurately as possible. Our products are hand made so there may be some small variations in colour, size and design. Where stated on the website that a colour is "white" (for example the marzipan white seashells) we intend the natural colour of marzipan which is off white. |
| Shipping And Handling All delivery times are estimated. We do not accept responsability for items that are delayed at customs or any other event that is beyond our control.Should a parcel not be delivered please let us know within 25 days of having placed your order and we will either refund or replace the product as appropriate.Great care is taken when pakaging our products. In the unlikely event that the product arrives damaged please return it to us within 20 days of having placed your order and we will either refund or replace the product as appropriate.Should you wish to return the product it must be returned unopened and in its original packaging.Return costs are paid for by the customer. |
| Delivery Schedule Upon receiving your order the selected products will be prepared within 24-48hrs and dispatched as quickly as possible. Standard estimated delivery times are: 3-7 working days by Standard Mail to the UK, 3-7 working days to Western Europe, 3-7 working days to Eastern Europe and 5-10 working days to the rest of the world (Air Mail delivery) after dispatch. Courier delivery times are: 4 working days to the UK, 4 working days to Western Europe, 6 working days to Eastern Europe and 6 working days to the rest of the world . |
| Tax Charges All tax charges are included. |
| Credit Card Security All Credit Card transactions are processed through World Pay using Thwate 2048 bit encryption systems and the browser 128 Bit SSL to ensure maximum security. For further information please visit www.worldpay.com |
| Guarantee At Marzipanworld we want to make you happy. If you are not satisfied with our products please contact us at info@marzipanworld.com and we will either refund or replace your purchase as appropriate. |
| Reaching Us If you need to reach us please e-mail us at info@marzipanworld.com |
| Privacy Policy Marzipanworld does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. |
| Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |