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Faq's

1. What is marzipan?

Marzipan is a paste composed of almonds and sugar. The paste can be moulded into almost any shape you want, the shape can be sculpted and painted resulting in an edible decorative item.

2. Can you help me choose a product?

You can browse our online catalog. Should you not find what you are liiking for please contact us and we will help you find the marzipan desigh that best suits your needs.

3. How can I find what I am looking for?

You can use our search facility in our catalog. You will be required to enter the keywords of the product or design you are looking for. If we do not have the product you are looking for please contact us and we will do our best to help you.

4. How do I place an order?

Browse our catalog and add to the shopping cart the item you would like to buy. Then click the checkout button, select your shipping destination, you will then be asked to fill in your billing address details and the delivery address. You will then be forwarded the secure payment provider RBS Worldpay where you insert your credit card details. A success page will confirm your order.

5. How much does postage & packaging cost?

We have included all packaging costs in the postage. Postage is calculated automatically by the weight of your order. Please visit our delivery page to view our postage rates.

6. Can I send a personalized gift message with my order?

Yes, and it is free! Once you proceed to checkout you will find "Please type your gift message here". Your personal message will be sent with your order. We are currently unable to add multiple messages to the marzipan favours.

7. Can I place an order & have it delivered to a different address?

Yes. After you proceed to checkout and fill in your billing address details you will be asked if you want to deliver the order to a different address. If you choose this option you will be forwarded to a new page where you can insert the delivery address.

8. When will my order be sent?

Once we receive your order the marzipan will be made and shipped to you within 48 hours. After which shipping times will vary. Approximate shipping times to the UK take 3-7 working days, Western Europe 3-7 working days and the Rest of the World 5-12 working days, for more information on delivery times please visit our delivery page.

9. Do you accept international orders?

Yes, we deliver worldwide.

10. How long will it take before I receive my marzipan?

At Marzipan World we hold no stock, your marzipan is made only after we receive your order. The marzipan will stay fresh for over four months, we recommend that you place your as soon as possible to avoid postal delays. After you place your order the marzipan will be made and shipped within 48hrs after which estimated delivery is 3-7 working days to the UK, 3-7 working days to Western Europe and 5-12 working days to the rest of the world.

11. How will my marzipan travel?

We take great care in packaging the marzipan so that it is delivered to you in perfect condition. Should you discover any problem with the marzipan upon delivery please contact us.

12. What methods of payment do you accept?

We accept Visa, MasterCard, Maestro, Visa Delta, JCB and American Express.

13. Are my credit card details secure?

Yes. Credit card transactions are processed through RBS WorldPay.

RBS Worldpay payment processing service supports internationally recognised security checks including:

Card Verification Value (CVV2)

Address Verification Service (AVS)

Cardholder authentication (Verified by Visa and MasterCard SecureCode)

For more information visit security or www.rbsworldpay.com

14. What about privacy?

Marzipanworld is committed to protecting your privacy, we do not sell, trade, rent or pass your personal information to others. For more information visit our Privacy page.

15. Can I check the status of my order?

To check the status of your order please email us including your name and order number.

16. Do you take orders for weddings & corporate events?

Yes.

17. Are you open all year?

Yes, 7 days a week 24 hours a day!!

18. How do I contact you?

For anything that you would like to know email us.

19. How long will the marzipan last?

At Marzipanworld we hold no stock. Your marzipan is made only after we receive your order ensuring that the marzipan arrives to you as fresh as possible. The marzipan will then stay fresh for four months after which it will still be edible but will be slightly harder.

20. How do I store the marzipan?

The best way to store the marzipan is to keep it in a cool, dry place. The marzipan should not be frozen or refrigerated.